Return Policy

Return Policy

Thank you for choosing Family for your fashion needs. We are committed to ensuring your satisfaction with every garment you purchase from us. Our Return Policy is designed to provide clarity on the processes involved in returning items, so you can shop with confidence and peace of mind.

1. Eligibility for Returns: We understand that sometimes an item may not meet your expectations. Our Return Policy allows you to return eligible items within a specified timeframe from the date of purchase. To be eligible for a return, items must be unused, in their original condition, and with all tags and labels intact.

2. Initiating a Return: To initiate a return, please log in to your account on  Family and navigate to the "Order History" section. Select the order containing the item you wish to return, and follow the provided instructions to initiate the return process. If you checked out as a guest, please contact our customer support team for assistance.

3. Return Timeframe: Returns must be initiated within 5 days from the date of purchase. Please ensure that the returned items are shipped back to us within 15 days of initiating the return process. Items received after this period may not be eligible for a refund.

4. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving a damaged or incorrect item. We recommend using a trackable shipping method to ensure the safe return of your items. Family is not responsible for any items lost or damaged during the return process.

5. Refund Process: Once your returned items are received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that shipping costs are non-refundable.

6. Exchanges: Currently, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, we recommend initiating a return for the unwanted item and placing a new order for the desired item.

7. Exceptions: Certain items, such as personalized or final sale items, may not be eligible for returns. Any exceptions to our Return Policy will be clearly indicated on the product page.

Family is dedicated to providing you with a smooth and convenient shopping experience. If you have any questions or concerns about our Return Policy, please reach out to our customer support team, who will be happy to assist you. Thank you for choosing Family for your fashion journey!